Apple Services & Support

Apple managed services

At ACS we take care of all your Apple related needs. From planning to implementing, hardware to software. We have you covered!

Apple upgrades and services

Apple Managed Updates and Upgrades

Not all machines are tailor made to suit a particular need, some workflows develop long after the machine has been procured, resulting in a degradation in performance, unmet deadlines etc.

We understand that swapping out a small component on the Mac i.e. RAM modules from 4GB to 8GB can mean a significant change to the company’s bottom line. We try and ensure that all machines are always running at their optimum best without being replaced.

 We offer:

•Memory upgrades
•Hard drive upgrades
Apple kiosk and repairs

Apple Managed Kiosk and Repairs

What support will we offer?

•Updates, OSX and IOS
•Troubleshooting of  both platforms
•Application support and configuration i.e. mail, iCloud etc.
•Onsite IOS device repairs i.e. cracked screen, faulty home button etc.
Apple device and accessory procurement

Device and Accessory Procurement

We supply all Apple devices and accessories direct from our Apple Store based at the Dimension Data Campus.

 Including:

-All Apple Software
-Third Party Accessories
-Extended Warranties
-Apple Repairs
Apple support services

Ongoing Apple Support Services

•Full Time On-Site Resource where we place a fully qualified technician on-site to assist with day to day queries
•24 Month Contract where bundled support hours are purchased at lower rates
•Pay As You Go where we charge out of bundle rates for any service call logs

Apple Assets and License Management

We set up a company specific dashboard that will give you a bird’s eye view of your fleet, including;

•Machine Description
•OS Version Breakdown
•Memory
•Status
•Uptime
•Pending Updates
•Hardware Types i.e. How many MacBook Pros in relation to MacBook Airs
•Park license seats for your volume licenses for auditing purposes
Apple training services

Apple Training Services

Our training will provide comprehensive understanding of Apple products and devices, ensuring optimal usage at business level.

 iPad, iPhone and MacBook Training Center:

•Small departments and teams
•Large groups
•1:1 Training
•Basics to essentials
•Getting to know your iPad better
•Tips and tricks
•iOS 8 changes and features
•Business presentations using iPad and MacBook
•OS X Mavericks tips and tricks
•Mac for Business
Apple assessment

Assessment and Remediation

Our qualified consultants will come to your organization and carry out a detailed assessment of the current Apple environment. A proposal will then be submitted which will illustrate our findings and recommendations for remediation, including;

•Understanding the Environment
•Hardware Devices, Models, Specs, etc.
•OS X Versions
•Software and Applications
•Network Topology
•Data Stores
•Work and Workstation Backups